Hey everyone! We've got an update about a brand-new support feature on the ONEJAPAN member site. Meet "Yui", your friendly new AI assistant who's here to help answer any questions and clear up any worries you might have about using the site.

The member site is packed with useful features for daily use, like info on activities, various procedures, and checking your assets. But sometimes you might get stuck on a little question like, Where do I change this setting? or What does this mean? Yui is your friendly guide who you can easily reach out to whenever that happens.

You know those little things that feel too minor to ask someone about, but take forever to look up on your own? We want to cut down on that kind of hassle and make it super easy for you to find what you need.

Just chat naturally, and she'll point you right to what you need.

Yui's biggest feature is that she values chatting with members and can guide you based on your specific situation. Instead of just answering fixed questions, she carefully figures out what you're struggling with and clearly explains what you should check next.

For example, if you can't find the settings screen after logging in, just the word settings might not make it clear where to go. If you tell Yui, I want to check my security settings, she can guide you through the steps. And if you read the explanation and still feel unsure, feel free to ask using your own words.

This should be super helpful not just for first-time users of the member site, but also for those who have been using it all along as an easy entry point to check info. Whether you're in the middle of a busy workday or on the go, you can use it whenever you need to, without having to worry about customer support hours.

Of course, for consultations involving complex individual circumstances or things that take time to verify, she might direct you to our support desk. Even so, just clearing up that first question and making your next step crystal clear will make handling procedures a whole lot easier.

Open to all of our members!

Yui isn't just for paid members—free members can chat with her too! As long as you're part of ONEJAPAN, just hop onto the member site whenever you need a hand and type away.

You'll need to be logged into the member site to use this. Head on over using the login link below!

Member Site Login https://members.one-japan.net/userlogin

Logging in after a while and drawing a blank on your password? No worries! Don't stress yourself out trying it over and over—just head over to the password reset page. This goes for anyone setting up their account for the first time, too.

Password Reset Page https://members.one-japan.net/userlogin?action=lostpassword

Once you are logged in, you can start asking Yui questions. You don't need to phrase your questions perfectly from the start. Short phrases like I want to set up two-factor authentication or I want to see my wallet are totally fine. Yui is here to help members take their next steps without getting lost.

Your go-to buddy whenever you're feeling stuck.

The member site isn't just a place to look at info. It's a hub to deepen your connection with ONEJAPAN and handle necessary procedures and checks whenever it suits you. We hope that introducing Yui makes this hub feel closer and more accessible than ever before.

Got a question? Just give Yui a shout! She's great for clearing up everyday hiccups, from checking how things work to answering questions about two-factor authentication and your profile wallet.

If Yui can't quite sort things out for you or you need a hand with something specific, our support team is always happy to help. Just reach out via info@one-japan.net and we'll be happy to help!

ONEJAPAN is always working hard to make things smoother, easier, and safer for everyone to use.